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Policies

Ahroughout this entire website, the use of terms such as "we", "us" and "our" refer directly to chebo clinic.

PROPER CLINIC ETIQUETTE AND POLICIES.

*Please arrive on time and sharp to your appointment.
*There is no child minding facilities available.
*You MUST arrange for your children to be minded prior to your appointment.
*Please bring along to your appointment Photo Identification to verify the correct candidate is receiving treatment.
*Please turn off your mobile phones before you enter the treatment room.
*Mobile phone usage is not permitted in the treatment room unless in the event of taking a promotional selfie that tags Chebo Clinic on instagram/snapchat/facebook.
*Be prepared to purchase your aftercare products on the day for Downtime procedures only of your procedure, if you do not use your Chebo Clinic aftercare you will not receive an effective treatment.
*Only one person is permitted per treatment room due to safety hazards.
*Please let the reception know or put in your booking notes any relevant medical or skin related conditions you have prior to your appointment or when you arrive.
*To reschedule your appointment please refer to your confirmation email.
*If you have any questions, please send us an enquiry on our website.
Failure to comply with any of these policies may result in a formal review of a client’s profile with chebo clinic.

CANCELLATION, REFUND AND EXCHANGE POLICY

In the event a client cannot make an appointment due to unforeseen circumstances that involves arrangements with only airline transportation, the client is entitled to a full refund if full payment is made prior given the cancellation is made 48hrs prior to their appointment and relevant documentation is provided. This is non applicable towards prepaid bundles and must be credited or rescheduled to another day if the appointment is apart of a package. A $55 administration fee will be deducted upon this circumstance of refund, this is the cost of the client's deposit. If no relevant documentation is provided nor is the appointment cancelled 48hrs prior to their original appointment, nor is the circumstance relating to airline transportation, the full cost of the treatment is forfeited. All deposits for appointments are non-refundable. a client may only reschedule an appointment a maximum of two times. after the two times the appointment is automatically cancelled and deposit is forfeited.in the event a client does not agree to chebo clinic’s terms and conditions, their deposit for a given appointment will be forfeited and client privileges of booking an appointment will be revoked. If a client has purchased a treatment online or in the premises of Chebo Clinic and they have not attended their appointment, or cannot make the appointment, they must reschedule or exchange for the value of the treatment for products. There are no refunds for change of mind for both treatments and products, in the event a client changes their mind they can credit the cost of their original treatment to a different treatment or product/s where treatment and or product has not been used. there are no returns or exchanges on product due to contamination and health standards.

Unfortunately due to health regulations we cannot accept the return of any of our skincare Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you. Chebo clinic reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. Consumer guarantees do not apply if you:got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. misused a product in any way that caused the problem. knew of or were made aware of the faults before you bought the product. asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

PROBLEMS WITH DELIVERY OR SHIPPING

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us through our enquiry form to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.For returns under Australian Consumer Law, please contact us at through our enquiry form to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.We reserve the right to charge for return shipping in certain circumstances.

CHANGES TO THIS RETURNS POLICY

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

DELIVERY

chebo clinic is not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such as COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.

Lost Parcels

Chebo clinic accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via email links where tracking is provided. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

UNAUTHORISED USE

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify chebo clinic for any loss or damage which may arise through your unauthorised use of the website or Service.By visiting, browsing and/or purchasing from this website, you're engaging in our "Service". This means that you agree to be bound by these terms and conditions ("Terms") as amended by us from time to time in our absolute discretion without notice. If you do not agree with the Terms, please stop using this website and/or our Service immediately.This website is owned and managed by chebo clinic. Unless otherwise stated, the website and its contents are the express property of chebo clinic and chebo clinic reserves all its rights in relation to this property. You agree to indemnify and hold harmless chebo clinic, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

TERMS AND CONDITIONS

I have voluntarily elected to undergo any treatments/procedures with Chebo Clinic after I have researched the nature and purpose of the treatment, along with the risks and hazards involved.I have been informed of possible benefits, risks, and complications. I recognise there are no guaranteed results and that independent results are dependent upon age, skin condition, and lifestyle and I may require further treatments of the treated areas to obtain the expected results at an additional cost.I have read and done all research on the treatment I have chosen and understand whether I am a suitable candidate for the procedure. For specific procedures (such as procedures that include Vitamin A) I have answered it’s specific Suitability quiz and will not book if I am not a suitable candidate. If I book for this treatment and I am not a suitable candidate and or have answered incorrectly to the quiz it is not the responsibility of Chebo Clinic if I suffer any damages or adverse reactions to my skin. In the event I don’t follow my after care instructions I understand I will not receive an effective treatment and accept my negligence is entirely my fault. I have read and understand the post-treatment home care instructions. I will diligently follow all instructions given to me for post-treatment care and skincare. In the event that I may have additional questions or concerns regarding my treatment or products or post-treatment care, I will consult Chebo Clinic immediately within 72 hours of having the treatment performed and or purchasing product. If I do not consult Chebo Clinic within 72 hours of having the treatment performed and or purchasing the products my concerns are invalid. If I happen to be unsatisfied with my experience at Chebo Clinic I shall find another clinic. I hereby release and discharge the released parties from any and all liability, claims, demands or causes of action that may hereafter have for injuries and damages in the premises of Chebo Clinic. I further agree that I will not sue or make claim against the chebo clinic for damages or other losses sustained as a result of receiving treatment/purchasing product or simply being in the premises. I hereby expressly recognise that this agreement and release of liability is a contract pursuant to which I have released any and all claims against the released parties resulting from my voluntary procedure or presence at Chebo Clinic any claims cause by negligence of released parties. I agree to waive any and all claims that I now have or may have in the future against Chebo Clinic which relate to or are incidental to any transaction. I agree to indemnify and hold Chebo Clinic harmless from and against any and all claims, loss or expense that may be incurred by Chebo Clinic which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of me taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. I further agree to indemnify and hold Chebo Clinic harmless from any claim made by any third party due to or arising out of my use of this website, the violation of these Terms and Conditions by me, or the infringement by me, or other users of this website, of any intellectual property or other right of any person or entity.I understand any misleading information I disclose to Chebo Clinic in order to receive treatment/product that causes adversary effects can results in termination of services with Chebo Clinic. I understand everyone’s skin is unique and reacts differently to the same dermal procedure due to different environmental and physiological factors, therefore I cannot expect the same results as what is advertised with someone of a different age, skin type, lifestyle and pre existing conditions to me. I also understand and agree with Chebo Clinic’s cancellation, refund and exchange policy.I consent to my photo being taken for internal use at Chebo Clinic. To demonstrate to myself the client, my progress and difference in my skin. all photos taken will be kept private unless permission is given by the client that they may be used for promotional purposes on all forms of social media, web pages including but not limited to news articles, telecommunications and more. By purchasing any procedure/product from chebo clinic online or in the premises from Chebo Clinic I agree to my photo being taken and used for internal, and if applicable and permission is given external and promotional purposes. I understand it is crucial to not undergo any laser or skin procedures elsewhere for minimum 4 weeks post procedure. In the event that I undergo any laser or skin procedures elsewhere I accept this is negligent aftercare and any adverse reaction is entirely my fault.I have also, to the best of my knowledge, given an accurate account of my medical history, including all known allergies or prescription drugs or products I am currently ingesting or using topically. I have read and fully understand this agreement and all information detailed above. I understand the procedure and accept the risks. All of my questions have been answered to my satisfaction and I consent to the terms of this agreement. I do not hold Chebo Clinic responsible for any adversary effects of a treatment performed and or product purchased. I do not hold Chebo Clinic responsible for any of my conditions that were present, but not disclosed at the time of a skin procedure, which may be affected by the treatment performed or products purchased at any time.By purchasing any treatment on chebo clinic’s website I agree to all these terms and conditions.

CHECKLIST

I understand it is imperative that I attend regular scheduled appointments when it is recommended. I understand I cannot have treatments too close together (1.5 weeks) and must opt for a different treatment to maintain my skin if I want a treatment sooner than recommended. I understand everyone’s skin is unique and reacts differently to the same dermal procedure due to different environmental and physiological factors, therefore I cannot expect identical results to someone of a different age, skin type, lifestyle and pre existing conditions to me.I understand the procedure and accept the risks. I will diligently follow all instructions given to me for post-treatment care and skincare. If I negligently don’t follow my after care instructions I understand I will not receive an effective treatment and accept my negligence is entirely my fault. In the event that I may have additional questions or concerns regarding my treatment or suggested home product/post-treatment care, I will consult Chebo Clinic immediately within seven days of the treatment/purchasing product.I understand it is crucial to not undergo any laser or skin procedures elsewhere for minimum 4 weeks post procedure. In the event that I undergo any laser or skin procedures elsewhere I accept this is negligent aftercare and any adverse reaction is entirely my fault.I have voluntarily elected to undergo any treatments/procedures with Chebo Clinic after the nature and purpose of the treatment have been known to me, along with the risks and hazards involved.WHAT CHEBO CLINIC DOES NOT TREAT. Chebo Clinic does not treat Melasma (hormonal pigmentation) .Chebo Clinic not treat individuals with unrealistic standards of beauty. Chebo Clinic not treat individuals who believe in perfect skin after just one treatment regardless of their skin type.Chebo Clinic not treat individuals who do not follow precare and postcare for procedures. Chebo Clinic not treat individuals who cannot fathom treating the inside of their body first before the outside. Chebo Clinic has the right to refuse service and sales.

LEGAL STATEMENT AND DISCLAIMER

Use of and browsing in the Sites are at your own risk.Unless specified otherwise, and except in relation to any Non-excludable Condition (as defined below), neither Chebo Clinic nor any party representing or otherwise affiliated with Chebo Clinic in creating or presenting the Sites make any warranties or representations about the accuracy or completeness of the content of the Sites or any site(s) linked to the Sites. Any claims made on the Sites relate solely to the products or services sold or provided by Chebo Clinic. Neither Chebo Clinic nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of: (a) the ability (or inability) to access the Sites, (b) the use (or inability to use) any content of the Sites, (c) or the content of any site(s) linked to the Sites. In addition, Chebo Clinic does not warrant that the Sites or the server(s) that make the Sites available are free of viruses or other harmful components. You (and not Chebo Clinic) assume the entire cost of all necessary servicing, repair, or correction.Legislation, including the Trade Practices Act 1974 (Cth), may imply certain warranties and conditions in respect of your use of the Sites, where the exclusion of such conditions or warranties from an agreement would contravene a statute or cause part or all of the agreement to be void (“Non-excludable Condition”). Nothing in these Terms excludes any Non-excludable Condition.Information that you submit to Chebo Clinic by email in order to register or sign up, to submit appropriate questions to the Sites, and/or to purchase products, as applicable, are subject to our privacy policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by Chebo Clinic. You grant to Chebo Clinic an irrevocable, perpetual, worldwide, non-exclusive licence to use and exploit all intellectual property rights (including without limitation, copyright) in any communication or material you post or transmit to the Sites over the Internet (“your material”). With respect to moral rights as defined in Part IX of the Copyright Act 1968, you consent to Chebo Clinic doing (or omitting to do) all acts in respect of your material that may otherwise constitute an infringement of your moral rights in your material. For the avoidance of doubt, Chebo Clinic or any of its affiliates may use your material for any purpose, including reproduction, transmission, publication, broadcast, communication to the public and posting. Chebo Clinic does not need to provide any compensation to you or any other person for any use of your material. You will not post or transmit any material that infringes the copyright, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity.By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). chebo clinic reserves the right to terminate your account without notice at its discretion. chebo clinic is not liable for any disruptions to this website.chebo clinic disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of chebo clinic will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products.chebo clinic reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), chebo clinic reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, chebo clinic shall issue a credit to that chosen payment method in the amount of the cancelled order.Price InformationWhen applicable, prices which are displayed on the Chebo Clinic website are shown in Australian Dollars and include all taxes. Prices are provided for informational purposes only and have no contractual value. These prices correspond to the ones which are established by Chebo Clinic in its stores in Australia and are likely to change without notice. Accuracy of InformationChebo Clinic takes reasonable steps to ensure the accuracy of the information included in the Sites. However, Chebo Clinic takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice. You agree, to the extent permitted by law, that Chebo Clinic shall not be liable to you for any delay or other damages that might result from the modification, suspension or discontinuance of the Sites.JurisdictionAny dispute over the content or use of the Sites shall be governed by the laws of the State of New South Wales and the Commonwealth of Australia and the user of the Site submits to the exclusive jurisdiction of the State and Federal courts located in the State of New South Wales, Australia.MiscellaneousYou acknowledge and agree that these Terms, together with our privacy policy constitute the entire agreement between you and Chebo Clinic with respect to the use of the Sites.Chebo Clinic may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms and your use of the Sites will be conditional upon the terms and conditions in force at the time of your use.The Sites are for informational and entertainment purposes only and are not intended to provide any medical information or advice about the skin or otherwise.BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.Privacy PolicyWe collect and use Personal Information from customers, users or visitors of our websites, social medial channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about and your beauty profile. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.When you submit your Personal Information to us, or by using, browsing or accessing our websites or social media channels, you are giving your consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy.You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.