Refund policy

Unfortunately due to health regulations we cannot accept the return of any of our skincare Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you. Chebo clinic reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. Consumer guarantees do not apply if you:got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. misused a product in any way that caused the problem. knew of or were made aware of the faults before you bought the product. asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

Cancellation & Refund Policy
A full refund is available for single appointments cancelled at least 96 hours in advance due to travel, illness, or injury, provided payment was made in full at booking. This excludes deposit-only bookings, skin scans, same-day appointments, and packages or programs.

Up to three appointment changes are permitted; on the third, the reservation fee is forfeited. All reservation fees are non-refundable. All no show appointments will incur a $399 fee. 

Health & Safety
Clients with flu-like symptoms or illness must wait three weeks before their next procedure to support safe healing.

Programs
All programs are non-refundable, whether purchased online or in-store. All no shows will be suspended from booking. 

Chebo Clinic makes no claims to diagnose, treat, prevent, or cure any disease or medical condition. Our procedures are designed to resurface and condition the skin, supporting a healthier look and feel. We focus on improving the appearance of the skin rather than delivering medical outcomes, and we make no guarantees regarding individual results.

Skin health is also a reflection of factors beyond our control, including diet, hormones, supplementation, lifestyle, and genetics. Results will therefore vary according to each individual’s unique circumstances. While our team’s expertise and methods remain consistent in delivering exceptional care, the final outcome depends significantly on the client’s biology, daily habits, and long-term commitment to a tailored skincare regimen.

At Chebo Clinic, we are committed to delivering exceptional service and care. Please note that refunds are not provided unless the time, the professional solution used, and the actual procedure itself can be reasonably returned.

All concerns or complaints must be submitted in writing to info@cheboclinic.com within 14 days of your procedure. This allows our team to investigate and support you promptly.

Complaints raised after products have already been fully used, or once you are due for your next scheduled procedure, fall outside our refund and returns policy. Skin care products are designed to be consumed within their intended timeframe, and procedures work best as part of a consistent program.